Shipping Charges are included in our Prices
Please allow 25-28 working days for your order to be dispatched and we deliver them in 5-7 days.
For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the
price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to
predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of
refusal, either the cost of the goods or return service costs will be assessed.
Shipping charges and transit time will vary, depending on the location. All international packages are shipped
via DHL / FedEx. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a
time frame due to customs.
Manufacturing of all goods take 20-25days approximately.
International delivery time is approximately 5 to 7 working days once manufactured & dispatched.
For some shipments delivered outside the India, the importing country may charge an import duty/VAT on top
of the price of the item. These charges are beyond our control and can’t be reimbursed.
International customers are responsible for any import or customs fees charged by your government. We are
unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In
cases of refusal, either the cost of the goods or return service costs will be assessed.
e-mail containing your package tracking information will be sent after shipment.
Please mail us at email@example.com if any question. Cancellation of Order by User
in Not Acceptable once the order is placed.
After placing an order, customer can only cancel the order if the order state is showing as "pending" under
Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling
your order, you will have to get in touch with our Customer Support Team by sending an email giving your
In such cases refund will be processed through same mode within 10 working days.
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order
cannot be cancelled. www.junnecouture.com has complete right to decide whether an order should be cancelled
or not. Also, the customer agrees not to dispute the decision made by www.junnecouture.com and accept
www.junnecouture.com decision regarding the cancellation.
In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be
borne by them.
Cancellation of Order by Junne Collection
Junne Collection reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect
price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment
been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address
or recipient not available or any other related reason) any extra cost spent by Junne Collection for re-delivery
shall be claimed from the User.
Replacement/ Return Policy by Junne Collection
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a
remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for
replacement / return of item is made within the stipulated time-frame as given below. No returns or
replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our
confirmation for the return, you are requested to send the item back to us. We will then arrange for the
replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for
return / replacement without our confirmation.
Our Return Policy:
• Replacement request must be made within 40 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is
not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer
shall still be charged for the order.
Refund Policy by Junne Collection
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the
end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to
customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
Cases of customer demanding refunds:
• Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of
product • In express-orders only 90% refund will be given, If the delivery address is out-side the service area
International Shipping & Return Policy:
Terms and Conditions
Each item in your order is sold by Junne Collection. Those items for shipment to countries outside of the India
may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment
is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import duty fees have been calculated, you authorize Junne Collection to
designate a courier company or freight forwarder to act as your agent with the relevant customs and tax
authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees
for such item. The import duty may be collected by Courier Company on or before delivery.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer
service options may not be available; product manuals, instructions and safety warnings may not be in
destination country languages; the products may not be designed in accordance with destination country
standards, specifications, and labelling requirements; and the products may not conform to destination country
standards. You are responsible for assuring that the product can be lawfully imported to the destination country.
When ordering from Junne Collection, the recipient is the importer of record and must comply with all laws and
regulations of the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and
shared. We would like our international customers and customers shipping products internationally to be aware
that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international
carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order
to facilitate customs clearance and comply with local laws.
About Customs, Duties & Taxes:
When ordering from Junne Collection, you're responsible for assuring the product can be lawfully imported to
the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the India may be subject to import taxes, customs duties and fees levied by the
destination country. The recipient of an international shipment may be subject to such import taxes, customs
duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for
customs clearance must be borne by the recipient; we have no control over these charges and can't predict what
they may be. Customs policies vary widely from country to country. If customs clearance procedures are
required, it can cause delays beyond our original delivery estimates.
International Returns Circumstantial in the same cases as mentioned in our Return Policies Above:
Items must be returned in their original packaging and in a re-saleable condition within 45 days of receipt of
your goods. Junne Collection does not reimburse any customs or import duties, brokerage fees, or taxes paid on
shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for
the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Junne Collection reserves
the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom
department for recovering the returned package. You are responsible for all the costs associated with returning
the goods back to us. Your refund will be processed once we receive your returned item.
Note: The shipment of any returned product that might be shipped if there's a problem with the original
shipment. If you return a product to us, you'll be the exporter from the original shipping destination responsible
for compliance with all export laws of that country. Title and risk of loss transfer to us upon receipt at our
When you return goods, please mark your parcel as "returned goods" otherwise it may get held up at customs
which will cause your refund to be delayed.
Shipping Returned Merchandise:
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Junne
Collection does not take any responsibility for reimbursement or compensation in the event that any returned
packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping:
Junne Collection is not responsible for items lost or damaged in shipping. However, all packages are insured; if
your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at
+91 11 41070575 or mail us at firstname.lastname@example.org . We will contact Courier Company on your behalf and
file an insurance claim. Once courier company has approved and paid the claim to Junne Collection, we will
forward the applicable amount to you (note: original insurance cost is not refundable).
Refund for an item sent by international delivery?
Refunds for goods returned under our policy are made to the credit, debit, or charge card or wire transfer to
account used originally charges or paid for order. Please allow 2 weeks from the time we receive the returned
An email notification will be sent once the return has been processed.